TERMS AND CONDITIONS AND COMMERCIAL POLICIES

These terms regulate the commercialization, warranties, withdrawal rights, returns, personalizations, shipping, liabilities, and personal data processing applicable to products manufactured and/or marketed by the company. Applicable regulations are expressly cited in each section.

GENERAL COMPANY INFORMATION

ECO PLUS VINTAGE S.A.S., doing business as: ALPHA WATERPROOF and OMEGA PARTS. NIT: 901.082.939, located at CRA 65 No. 96-55 LOS ALAMOS, ENGATIVA, BOGOTÁ.

DEFINITIONS

For the purposes of this information, the following definitions apply: Customer: any natural or legal person who acquires goods or services. Product: any of the goods manufactured or marketed by the company (backpacks, saddlebags, Front Bags, Rack Packs, Dry Bag Holders, OMEGA PARTS hardware, helmet mounts, etc.). Personalized Product: any product manufactured or modified according to the customer's express specifications (special color, logo, prints, special hardware, etc.). Order: a purchase order formalized with confirmation and a tracking number. Carrier: an external company responsible for transporting the product from the warehouse to the recipient.

PRODUCTS SUBJECT TO SALE (Law 1480 of 2011)

Detailed list of products offered: Waterproof backpacks (various models and references), waterproof soft saddlebags, waterproof Front Bags, waterproof Rack Packs, Dry Bag Holders, wooden helmet mounts, OMEGA PARTS line hardware (subject to availability or manufacturing), and personalized products (on-demand, subject to availability of colors and required materials). Technical specifications, materials, and photos presented on commercial channels are for informational purposes and may show minor variations due to the manufacturing process.

POLICY FOR DISTRIBUTORS, LOGOS, AND AMBASSADORS

Commercial Code – Contractual Freedom, Industrial Property; Andean Decision 486 of 2000; Law 1480 of 2011

AUTHORIZED DISTRIBUTORS Distributors authorized by THE COMPANY may market products under previously agreed conditions and must comply with the image, brand, pricing, and communication policies defined by the company, pursuant to the Principle of Contractual Freedom of the Commercial Code. The distributor acknowledges that:

1. All products manufactured by THE COMPANY must mandatory retain the official brand, without exception, as established by industrial property regulations (Andean Decision 486 of 2000).

2. In specific cases, and only when expressly authorized by THE COMPANY, the distributor's additional logo may be included on the product or packaging, which shall not imply:

   • Assignment of trademark rights.

   • Co-ownership.

   • Modification of the corporate identity of the manufactured product.

   • Transformation of the original brand.

3. The inclusion of the distributor's logo is a secondary addition, never a replacement for the company's main logo. The original brand logo must remain visible, predominant, and in its defined technical location; it may not be hidden, modified, deliberately reduced, or substituted under any circumstances.

4. The distributor may not make modifications to the product or alter labels, patches, prints, manuals, or identification elements without written authorization from THE COMPANY.

AMBASSADORS / INFLUENCERS / BRAND COLLABORATORS Ambassadors or brand representatives collaborating with THE COMPANY, under any commercial or advertising modality, must comply with trademark protection regulations and internal brand use policies. Ambassadors are expressly prohibited from:

1. Adding their own brand, logo, commercial name, alias, or visual identification to any physical product manufactured by THE COMPANY.

2. Requesting modifications to the graphic identity of the product, its packaging, distinctive marks, or labels.

3. Distributing products with unauthorized modifications or interfering with protected brand imagery.

4. Posting content or advertising that suggests the product belongs to their own brand or that they are the manufacturer. Ambassadors may only use the product as delivered by THE COMPANY, with the official branding and in accordance with the communication and marketing guidelines provided.

INTELLECTUAL PROPERTY AND TRADEMARK RIGHTS

All use of the brand, logos, designs, labels, images, patterns, or commercial identity elements of THE COMPANY is protected by:

• Andean Decision 486 of 2000 — Common Regime on Industrial Property.

• Colombian Commercial Code.

• Advertising regulations of Law 1480 of 2011. No distributor, ambassador, or third party may:

1. Register the trademark.

2. Imitate it.

3. Modify it.

4. Create derivative versions.

5. Market counterfeit or altered products.

6. Use the brand on products not manufactured by THE COMPANY. Non-compliance will result in the immediate termination of the commercial relationship and may lead to corresponding legal actions.

PRICES, PROMOTIONS, AND AVAILABILITY

Articles 23, 29, 30, and 33 of Law 1480 of 2011 – Consumer Statute Price information published on our digital channels (Instagram, TikTok, website, or direct communication) corresponds to the final value of the product excluding taxes, unless expressly stated otherwise. If the customer requires an electronic invoice, they must assume the corresponding VAT value, which will be added to the published price in accordance with current Colombian tax regulations. This condition will be informed to the customer before finalizing the purchase. Prices and promotions may be modified for commercial reasons, typographical errors, supplier variations, or inventory updates, in compliance with Art. 23 of Law 1480 of 2011 regarding minimum information. Each publication will specify whether the price corresponds to an in-stock product or one manufactured to order. Third-party products or the OMEGA PARTS line are subject to prices, availability, and variations determined by said supplier. Promotions, discounts, special offers, and commercial benefits offered by THE COMPANY are not cumulative, unless explicitly stated in the specific terms of the promotion. Consequently:

1. Each promotion or offer applies individually and cannot be combined with other discounts, coupons, sales, promo codes, or simultaneous campaigns.

2. If a consumer attempts to apply more than one promotion to the same order, the one with the higher economic value will prevail, only if the conditions of said promotion allow it and do not contravene its internal rules.

3. This provision is based on Articles 29, 30, and 33 of Law 1480 of 2011 regarding advertising, objective conditions of offers, and truthfulness of information.

PURCHASE PROCESS AND CONFIRMATION

Articles 50 and 51 of Law 1480/2011 The purchase procedure consists of the following stages: selection of the product and variants (color, personalization if applicable); confirmation of contact details and address by the customer; total payment or down payment according to indicated conditions; issuance of a receipt or invoice, if applicable; and sending an order confirmation and tracking number once the product is dispatched. The company confirms the order via email or official messaging channels and may suspend or cancel orders in case of lack of availability or data verification.

WARRANTY POLICY - LEGAL AND SUPPLEMENTARY WARRANTY

Articles 7, 8, and 20 of Law 1480/2011 and SIC Guidelines The legal warranty is mandatory and covers the quality, suitability, and conformity of the product as provided in the Consumer Statute. Our warranties cover 3 months, 6 months, or 1 year depending on the model.

Warranty periods per product:

1. Backpack 2.0: 10-month warranty.

2. Cordillera Backpack: 4-month warranty.

3. 20L and 30L Saddlebags: 12-month warranty.

4. Rack Packs: 12-month warranty.

5. Dry Bags: 6-month warranty.

6. Manglar Front Bags: 12-month warranty.

7. Serranía Front Bags: 3-month warranty.

8. Dry Bag Holder and Front Bag Base (OMEGA PARTS): 12-month warranty.

9. Wooden mounts: 12-month warranty (unless otherwise indicated).

10. Hardware: the warranty will be as indicated by the manufacturer/supplier, and the company will refer the customer to the supplier's conditions when applicable.

WARRANTY COVERAGE: Applies when the defect is attributed to manufacturing: defects in materials and craftsmanship (seams, heat sealing, bonding), failures in closing systems, hardware, and anchoring when they are factory defects, and loss of waterproofness due to sealing defects or certified materials.

WARRANTY EXCLUSIONS: Damage due to improper use, negligence, or accidents (falls, impacts, exposure to corrosive substances or excessive heat), natural wear and tear, abrasion or deterioration due to intensive use, tampering, repairs or modifications carried out by unauthorized third parties, and incorrect installation of hardware or mounting that does not follow manufacturer instructions.

PROCEDURE TO CLAIM WARRANTY: To exercise the warranty, the customer must deliver the product in conditions that allow for a proper technical review. It is mandatory that the item arrives clean, dry, and free of mud, dust, grease, oil, or substances that hinder inspection. If the product is delivered dirty, deteriorated due to lack of hygiene, excessively damp, or with residues that prevent its review, the company may temporarily reject the entry for warranty until the customer performs the corresponding cleaning. The company will have a maximum of 15 business days to perform the technical evaluation (Art. 16 Law 1480/2011). If the warranty applies, repair will proceed; if repair is not possible, a replacement or exchange will be offered.

SHIPPING AND DELIVERY POLICY

Dispatches are made through external carrier companies. Once the package is delivered to the carrier, said company assumes responsibility for transport until delivery to the recipient.

1. The company will provide the customer with the tracking number and the designated carrier at the time of dispatch.

2. Delivery times are estimates and are not under the direct control of the company (delays due to force majeure, logistics, or operational causes are the responsibility of the carrier).

3. The customer must verify the integrity of the package upon receipt and report any damage to the carrier and the company within a reasonable time (24 hours recommended).

UNCLAIMED ORDERS AND ABANDONMENT

Article 18 of Law 1480 of 2011 and Decree 1413 of 2018 Orders not claimed or received by the customer within the delivery or collection periods may be declared abandoned.

1. Notification: Once the order is available, the customer will be notified.

2. First Term (1 month): If the consumer does not withdraw the item within one (1) month of availability, the provider will formally request the consumer to withdraw it.

3. Contact Attempts: The company will make up to three (3) contact attempts (email, phone, and/or WhatsApp).

4. Second Term (2 additional months): If, after two (2) additional months from the formal request, the consumer does not respond or withdraw the item, it will be considered legally abandoned.

5. Effects: Once declared abandoned, the product may be disposed of freely by the company (sale, donation, etc.). The customer will not be entitled to a refund.

LIMITATION OF LIABILITY

The company's liability is limited to proven direct damages caused by manufacturing defects or contractual breach. In no case shall the company be liable for loss of profits, unproven consequential damages, or damages caused by third parties, accidents, or improper installation by third parties.

CLAIMS HANDLING PROCEDURE

Customers may file complaints through official channels (email, WhatsApp).

1. Receipt of claim and internal filing number.

2. Technical and legal analysis of the case.

3. Solution proposal within 15 business days.

4. If no solution is reached, the customer may contact the Superintendency of Industry and Commerce (SIC).

REFUNDS AND TIMEFRAMES

In cases where a refund is applicable (valid withdrawal, impossible repair, shipping error), the reimbursement will be made within a maximum of 30 calendar days from the receipt of the returned product. Refunds will be made using the same payment method used by the customer unless otherwise agreed.

AVAILABILITY OF THIRD-PARTY PARTS AND PRODUCTS

Some hardware items outside the ALPHA PARTS line are supplied by third parties. The company acts as a distributor and is subject to the supplier's conditions and availability. The company will inform the customer when a product is provided by a third party.

AMENDMENT OF TERMS

The company may modify these terms. Modifications will be published on official channels and will take effect from the date of publication.

APPLICABLE LAW AND JURISDICTION

These conditions are governed by the laws of the Republic of Colombia. Any controversy shall be submitted to the jurisdiction of the courts of Bogotá D.C.